ClassWallet
Important Information
How Can I Shop With ClassWallet?
Anton Uniforms accepts ClassWallet ESA payments through the ClassWallet ecommerce marketplace only. Alternatively, you are able to purchase in-store using a personal credit/debit card or cash and claim reimbursement by submitting your receipt to ClassWallet. ClassWallet debit cards can't be used in-store.
What Are ClassWallet Delivery Timelines?
Orders paid with personal methods are shipped promptly, depending on stock availability. Orders via ClassWallet Marketplace need up to 10 days for processing. These orders can't be shipped or picked up in-store until approved by ClassWallet. Upon ClassWallet's approval, you'll receive an Anton Uniforms order ID as fulfillment begins. Our fulfillment window is based on when we receive the order, and not when you place it via the ClassWallet Marketplace, so please consider potential delays if you choose to shop from the Marketplace.
Reimbursement Details
The receipt we provide during checkout can be used for submission to ClassWallet for reimbursement. For urgent needs, visit our store or use our website with a personal payment method and request reimbursement.
If you have an immediate need for uniforms, we encourage you to visit our location or place an order online through our website directly and submit your order for reimbursement.
How Do You Have Funds Refunded to Your ClassWallet Account?
Upon receipt of a refund notice or an order cancellation email, please copy or forward it and send it to orders@classwallet.com.
In the email, please be sure to include:
- Your name
- Purchase order # / Order #
- Order date
- Specific items returned/canceled
This will help us to process your return as quickly as possible.
Upon our ability to process your refund to your secure ClassWallet account, you will receive an email notification of the refund to your account. We will do our best to respond to these requests as quickly as possible.
How to Return a ClassWallet Marketplace Order
If you have received an order damaged or not matching the description of your purchase, we apologize for this rare occurrence. In this instance, please reach out to orders@classwallet.com, and we will be happy to assist with the return process.
Please be sure to include the following:
- Your name
- Purchase order # / Order #
- Order date
- Specific items returned/canceled
- The reason for the return
The more details, the better, so we can work to process your return as quickly as possible for you. Please note there may be an instance where the items to return will need to be picked up. We will help to provide instructions on the pick-up process for you.
Once the return is completed, please inform us of any refund notifications you receive so we can apply that refund to your secure ClassWallet account.
For additional information or assistance, please email us at help@classwallet.com or call us at (877) 969-5536.
HOW TO SHOP WITH CLASSWALLET
Note: These steps must be followed to receive your order in a timely fashion and/or be reimbursed using your ESA balance. We cannot accept screenshots (product, cart, etc) for orders. The steps below will show you the process required based on your situation.
How To Submit a Reimbursement
How to Shop Online With ClassWallet
ClassWallet FAQ
Where can ClassWallet be used?
ClassWallet can be used for payments in our ecommerce marketplace, for reimbursements on purchases outside the marketplace, and if debit cards are issued, anywhere MasterCard is accepted.
When can I access my ClassWallet funds?
Every district, school, organization, and state has their own policy regarding when funds can be accessed. Your administrators determine when you can access funds on the platform.
How do items get priced in the Marketplace?
ClassWallet does not price (or mark up) items from vendors in the marketplace, vendors themselves are in control of their pricing. ClassWallet will actively monitor sourced stores to maintain competitive (and lower) pricing in order to offer users the widest selection of items for their classroom.
What stores are in the Marketplace?
We know that educators use a variety of tools and resources on a daily basis to facilitate their lessons. Our network of 30+ vendors offers teachers the autonomy to shop for a wide assortment of supplies that serve their class and student needs
Why was my purchase not approved?
Administrators are responsible for approving or rejecting transactions, not ClassWallet. A lot of the funds distributed on the platform are subjected to statutes and rules that are district, state, or organization specific. If you have any questions about whether an order or item may be allowed, we can share our opinions as to what we've seen historically but the ultimate decision rests with your local administrator.
Why am I changed taxes?
When tax free shopping is allowed, we endeavor to make this happen. Not every vendor makes this available. In some states, like NC and CA, teachers are not tax exempt. We work closely with all of our vendor partners to ensure that teachers get the benefit of tax free shopping when possible.
How much is shipping? Why am I being charged shipping?
Every vendor has their own shipping policy. ClassWallet tries to be as transparent as possible about these rules. Most vendors have free shipping available above a certain threshold. For example, at the time of this post, Staples offers free shipping for all orders greater than $25. Bulky items may be subject to extra shipping fees. Customers in AK and HI may be subjected to extra shipping fees. ClassWallet does not mark up shipping or charge handling fees. If the vendor assesses those fees we simply collect them and remit them to the vendor.
How can I return/exchange an item?
You can initiate the process to edit, cancel or return orders right from the ClassWallet Application. Learn more about how to return or cancel an order here.
I have a question/problem with my order. Now what?
We are committed to providing you with the very best customer service. Please use this Contact Us Link to reach our Customer Care with any questions or issues.
What happens with leftover funds in my account?
Each district, school, or organization has their own policy about how to handle unspent funds, but all unconditionally remain under their ownership. Funds remaining in accounts do not revert to ClassWallet.
How long does reimbursement take?
The actual reimbursement typically takes 3-5 business days once a user's bank account is set up to accept reimbursements. Setting up a bank account to accept reimbursements typically takes no longer than 2 business days. More details are available in the ClassWallet knowledge base.
Do I have to provide financial information to use ClassWallet?
No. ClassWallet doesn't need financial information for users to obtain a ClassWallet account or shop in the e-commerce marketplace. More than 70% of the transactions occur in the marketplace with just a work email and school mailing address. Some users may wish to spend more than has been allocated on the platform. We allow users to pay the balance of the transaction with a debit or credit card at checkout, though this is entirely optional.
If you wish to submit receipts for reimbursement then you have to securely link a personal bank account so we can ACH your reimbursement. This is entirely optional. ClassWallet does not store any personal financial information in its system; to learn more about our security click here.
My School Is Not Listed. Can You Help?
Yes! Our Essentials collection is made up of our most popular uniforms products, without patches or embroidery. If your school requires specific color polos, skirts, or pants, take a look at this collection here.
